Refund policy

Last updated: 27 September 2026.

Standard hoodie orders

You can cancel a standard online order without giving a reason. Tell us within 14 days after you receive the goods, then send them back within a further 14 days after telling us. You can also cancel before delivery. Where one order arrives in separate deliveries, the cancellation period starts when you receive the last item.

Our standard catalogue designs, colours and sizes are covered by these rights even though we print them after you order.

How to cancel or return an item

Email returns@gymhood.co.uk with your name, order number and the item you want to return. A clear statement that you want to cancel is enough; you do not have to give a reason or use a particular form. We will provide the correct return address and instructions. Contacting us for instructions does not extend or restrict your statutory cancellation period.

You may use this wording: “I wish to cancel my order for [item], ordered on [date] and received on [date]. My name is [name], my address is [address] and my order number is [number].” Keep proof of postage.

Checking the hoodie and return costs

You may handle and try on the hoodie as you would in a shop to check its nature, characteristics and fit. Please take reasonable care of it and return any labels and packaging you still have. We may deduct a reduction in value caused by handling beyond what is necessary to inspect it; a missing tag alone does not automatically remove your cancellation rights.

For a change of mind or a size you selected incorrectly, you pay the direct cost of returning the item. If it is faulty, damaged or not what you ordered, we cover reasonable return costs and will arrange the appropriate remedy with you.

Refunds

For a cancelled standard order, we refund the returned goods and, when you cancel the whole order, the cost of our least expensive standard outbound delivery option. Any extra amount paid for a premium delivery service is not refundable under the cancellation right.

We refund without undue delay and no later than 14 days after we receive the goods back or you provide evidence that you have sent them back, whichever is earlier. If no goods have been dispatched, we refund within 14 days of being told of your cancellation. Refunds use the original payment method unless you agree otherwise, with no refund fee. Your payment provider may take additional time to display the credit.

Faulty, damaged or incorrect goods

Please contact us as soon as you notice a problem. Include your order number and, if possible, photographs to help us understand it. Your goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject faulty goods; rights to repair, replacement, a price reduction or a refund can continue after that period. The appropriate remedy depends on the circumstances. Our supplier’s claim deadlines do not replace your rights against GYMHOOD.

Genuinely personalised goods

The change-of-mind cancellation right does not normally apply to goods made to your individual specifications or clearly personalised, such as an item printed with your own name or bespoke artwork. We will identify this before purchase where relevant. Choosing a standard catalogue design, size or colour is not treated as personalisation. Personalised goods still carry your rights if faulty, damaged or not as described.

Delivery problems

If your parcel is late, lost or returned to sender, contact contact@gymhood.co.uk. We will investigate and arrange a remedy consistent with your rights; you do not have to resolve our carrier or supplier claim yourself. If you supplied an incorrect address, we will discuss reasonable redelivery costs before sending again. We do not automatically remove refund rights or dispose of your goods after an arbitrary deadline.

Nothing in this policy limits your statutory consumer rights. See our delivery information or contact us for help.