Shipping policy

Last updated: 27 September 2026

UK delivery

We currently deliver within the United Kingdom. UK delivery is £4.99 per order, or free when your items total more than £90 after discounts, before delivery. An items total of exactly £90 has a £4.99 delivery charge.

Production and delivery time

Our hoodies are printed after you order. Please allow an estimated 3–7 working days for production and dispatch, followed by an estimated 2–3 working days for UK delivery. Working days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates; busy periods, supplier availability and carrier delays can affect them.

Production takes place before delivery. Fulfilment location and carrier can vary; we do not promise that every hoodie is printed in the UK. If we become aware of a material delay to your order, we will contact you.

Charges and tracking

The applicable delivery charge is shown at checkout before you pay. The UK delivery fee applies once per order, even when items arrive separately. We email tracking information when your parcel is dispatched and tracking is available. Items may arrive separately; check the dispatch emails for each parcel.

If a parcel is late, damaged or missing

Email contact@gymhood.co.uk with your order number so we can investigate. Please report damage or delivery problems promptly, but a carrier's claims deadline does not remove your statutory rights. Your purchase is with GYMHOOD: we will work with the supplier and carrier rather than require you to resolve the problem with them yourself.

Unless you have independently arranged a carrier we did not offer, we remain responsible for the goods until you or a person you nominate takes physical possession. If we cannot fulfil the order, we will arrange an appropriate remedy, including a refund where due. Your rights where delivery is late, including any agreed essential delivery date, remain unaffected.

Check your address

Please check your delivery details before paying. Contact us as soon as possible if they are wrong; changes may not be possible once dispatch is underway. If an incorrect address supplied by you leads to a return, we will explain any reasonable redelivery charge before arranging it. We will not charge you to correct our own error.

Returns and help

See our returns policy for cancellation, returns and faulty items. For delivery help, email contact@gymhood.co.uk. We aim to reply within two working days, Monday to Friday.